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Knowledgebase

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TERMS of USE and ACCEPTABLE USE POLICIES

Category: CORPORATE AND LEGAL

  Effective Date: August 8, 2024* Welcome Welcome to Monsoon Mailer, LLC By using our email services, you agree to the following Terms of Use. Please read them carefully. 1. Acceptance of Terms By acc...

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MONSOON MAILER: SENDING YOUR FIRST EMAIL A-TO-Z STEP BY STEP WITH SCREENSHOTS

Category: BROADCAST PLATFORM

Overview We Understand This Can Be Overwhelming... Sending your first email on a new Email Service Provider can be daunting.  We have put together a tutorial to walk you through it on our platform ste...

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This section is all about How to Do Stuff

Category: HOW TO DO STUFF

In this section you'll see information on how to send mailings, how to set up feedback and complaint loops and you'll see domains we block in global exclusions lists and much more.

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Our Knowledgebase...

Category: Knowledgebase

Our  knowledgebase  is provided as a resource to help you find help immediately rather than waiting on a helpdesk response.  Please let us know if there are any inaccuracies or issues with any article...

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ABUSE POLICIES

Category: CORPORATE AND LEGAL

Monsoon Mailer, LLC vehemently opposes spam, UCE or any form of email, SMS or cyber abuse.  It makes everything worse for everyone. If you believe you have been subjected to receiving email, SMS or an...

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PRIVACY POLICIES

Category: CORPORATE AND LEGAL

  Effective Date:** 8/8/2024 1. Introduction Welcome to Monsoon Mailer,  LLC  ("we," "us," "our"). We are a Wyoming-based email service provider committed to protecting your privacy.  This Privacy Pol...

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Microsoft Bulk Sender Compliance Requirements May 2025

Category: IMPORTANT INFORMATION

(this was provided by one of our vendors, mailgun, here) What are the Microsoft sender requirements? Beginning May 5, 2025, Microsoft will start filtering—or even rejecting—messages that don’t meet th...

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MONSOON MAILER: How to configure Throttling the Easy Way

Category: BROADCAST PLATFORM

Overview When you are first sending mailings, you need to "ease" them into remote systems because they have not seen your traffic before.  If you send too fast you might get blocked or rejected altoge...

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USING MONSOON MAILER AS AN SMTP RELAY

Category: CONFIGURATION

Overview This KB article tells you how to set up the SMTP Relay capabilities including with your plan at Monsoon Mailer.  This is the LATEST and MOST CURRENT Information. Step-by-Step You can use Mons...

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FCC BLOCKED/WIRELESS DOMAINS

Category: IMPORTANT INFORMATION

Overview Wireless domains such as SMS/MMS Gateways are to be blocked according to the Federal Communications Commission http://www.fcc.gov. Note It's important to note that this list is updated only w...

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Words to Avoid when Campaining to Schools

Category: IMPORTANT INFORMATION

School anti-spam filters are sophisticated and often integrated on a district, state and/or national level.  There are words you should avoid in your broadcasts, and possible alternatives:

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Can't Deliver to Microsoft Outlook Users, Even Thought My Email was Requested

Category: IMPORTANT INFORMATION

Microsoft Outlook is one of the dominant email hosting platforms, used by large business gaming users, and Univerisities everywhere in North America.   There are many reasons why an address might be d...

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