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TERMS of USE and ACCEPTABLE USE POLICIES

Category: CORPORATE AND LEGAL

  Effective Date: August 8, 2024* Welcome Welcome to Monsoon Mailer, LLC By using our email services, you agree to the following Terms of Use. Please read them carefully. 1. Acceptance of Terms By acc...

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This section is all about How to Do Stuff

Category: HOW TO DO STUFF

In this section you'll see information on how to send mailings, how to set up feedback and complaint loops and you'll see domains we block in global exclusions lists and much more.

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Our Knowledgebase...

Category: Knowledgebase

Our  knowledgebase  is provided as a resource to help you find help immediately rather than waiting on a helpdesk response.  Please let us know if there are any inaccuracies or issues with any article...

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ABUSE POLICIES

Category: CORPORATE AND LEGAL

Monsoon Mailer, LLC vehemently opposes spam, UCE or any form of email, SMS or cyber abuse.  It makes everything worse for everyone. If you believe you have been subjected to receiving email, SMS or an...

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PRIVACY POLICIES

Category: CORPORATE AND LEGAL

  Effective Date:** 8/8/2024 1. Introduction Welcome to Monsoon Mailer,  LLC  ("we," "us," "our"). We are an Arizona-based email service provider committed to protecting your privacy.  This Privacy Po...

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GDPR: General Data Protection Regulation (Europe)

Category: CORPORATE AND LEGAL

  GDPR:  General Data Protection Regulation (for European customers) European Union regulation on the processing of personal data The General Data Protection Regulation is a European Union regulation ...

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WHAT IS SPF?

Category: IMPORTANT INFORMATION

Overview An SPF record is a TXT record published in the DNS by the domain owner, which specifies a whitelist of IP addresses allowed to send emails on behalf of the domain. When an email reaches the r...

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WHAT IS DMARC

Category: IMPORTANT INFORMATION

What is a DMARC record? A DMARC record is a TXT record published in the DNS on your domain, under _dmarc.yourdomain.com, where “yourdomain.com” is your actual domain or subdomain. It tells the email r...

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Recommended Web Browsers

Category: BROADCAST PLATFORM

For the best operation we recommend the latest versions of following desktop and mobile web browsers: Google Chrome Apple Safari Mozilla Firefox Microsoft Edge Although other browsers may work, we c...

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FEEDBACK AKA COMPLAINT "LOOPS"

Category: BROADCAST PLATFORM

Overview Feedback (FBL) or Complaint "Loops" are mechanisms where a  recipient may file a complaint about your email with their ISP.  Then, the ISP  sends us a  generic  ARF format email  back  with  ...

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MonsoonMailer API Documentation

Category: API RELATED

This is a link to the API documentation for monsoon mailer. This give you all the information about: REST-style  API Calls regarding lists suppression lists exclusion lists broadcasts exported files...

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What are FeedBackLoops aka Complaint Loops

Category: IMPORTANT INFORMATION

Feed-Back-Loops (FBL)  are a way for  large  ISPs to let you  know that  someone has made a complaint  to THEM about a  message we have sent them  on your behalf.   This is not a bounce, or reply,  bu...

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