GOOGLE/YAHOO SENDING REQUIREMENTS

Dear customer,

BULK/MASS EMAIL BEST PRACTICES AND WARNINGS

Unsubscribes, Complaints and Bounces are Account-wide

On our system when you get an unsubscribe, a complaint or a bounce it apply it to all lists on your account.  These are conditions that contribute to a lack of list quality and in order to protect you...

Test Message Priority

Test Messages Receive Special Handling Messages sent as a "TEST" do NOT appear in the IP delivery reports or Mail Queue Management.  They receive the  highest priority and bypass all other outstanding...

WHAT Are FEEDBACK LOOPS aka COMPLAINT LOOPS (FBLs)?

Summary Feed-Back-Loops (FBL)  are a way for  large  ISPs to let you  know that  someone has made a complaint  to THEM about a  message we have sent them  on your behalf.   This is not a bounce, or re...

WHAT IS DMARC

What is a DMARC record?

WHAT IS SPF?

Overview SPF is an acronym that stands for "Sender Policy Framework" which is one step in email security that is important to understand. An SPF record is a TXT record published in the DNS by the doma...

PUBLIC EMAIL-TO-SMS and EMAIL-TO-MMS INTERFACES ON ALL MAJOR CARRIERS

WARNING It is illegal to send bulk email (which means from our system) to any of these gateways, according to the FCC, see HERE for MORE INFO.  

How to Obtain a Raw Header on a Received EMail from Outlook

Microsoft Outlook and Office365 is a business email platform that is widely used.  However, it's not obvious how to get the "raw header" of an email a user has received.  The "raw header" is a critica...

Microsoft Outlook Triggers Unsubscribes

Microsoft Outlook appears to inadvertently unsubscribe users when it checks to see if an unsubscribe link exists in your email.  Russian hackers were using this to verify if an email address is valid,...

Can't Deliver to Microsoft Outlook Users, Even Thought My Email was Requested

Microsoft Outlook is one of the dominant email hosting platforms, used by large business gaming users, and Univerisities everywhere in North America.   There are many reasons why an address might be d...

Words to Avoid when Campaining to Schools

School anti-spam filters are sophisticated and often integrated on a district, state and/or national level.  There are words you should avoid in your broadcasts, and possible alternatives:

FCC BLOCKED/WIRELESS DOMAINS

Overview Wireless domains such as SMS/MMS Gateways are to be blocked according to the Federal Communications Commission http://www.fcc.gov. Note It's important to note that this list is updated only w...